Ticket Fees
A City of Virginia Beach Admission Tax Fee of 10% and is applied to each ticket. Convenience fees may be applied for certain payment methods.
Group Sales
Refunds and Unused Tickets:
There are no refunds. Tickets may be exchanged for a future performance at The Z. Exchanges must be processed no later than 1 hour prior to a performance start time. Please contact our box office for assistance.
If you are unable to use your tickets, please consider donating them to The Z before your scheduled show. The Z cannot guarantee that ticket donations are tax-deductible and does not produce tax receipts for these donations. Please consult with your tax professional if you plan on deducting a ticket donation.
SMOKING and E-CIGARETTES:
Smoking—including vaping or the use of e-cigarettes—is prohibited in The Z building and outside the entrance.
BAR and CONCESSIONS:
Concessions are open 1 hour prior to the show and during intermission. Beer, wine, mixed and soft drinks are available. Specialty drinks and snacks are also available.
HANDHELD DEVICES and CELL PHONES:
Please silence all handheld devices, beepers, and cell phones prior to the start of the performance. Multiple warnings are cause for dismissal from the performance without refund.
PHOTOGRAPHY, VIDEO and AUDIO RECORDING:
Audio, video or photographic recording in the theatre is strictly prohibited without the written consent of The Z.
Media Release: With purchase of your ticket, you grant permission to be photographed or recorded at this performance. Media will be owned and catalogued by The Z and may be used for internal or marketing purposes. Please inform our house managers at the performance if you would like to be exempt from media coverage.
ACCESSIBILITY:
Zeiders American Dream Theater is committed to making our performances accessible to the widest possible audiences. Our theater is wheelchair accessible. To make arrangements for patrons with other disabilities or special needs, please contact us.
LATE SEATING:
Please plan your trip to allow for adequate time to park your car, purchase tickets and be seated prior to curtain. Latecomers and persons leaving the theatre during a performance will be seated at the discretion of the staff at an appropriate interval in the play.
DISRUPTIVE PATRONS:
The Z staff reserves the right to escort disruptive patrons from the theater at any time.
FIREARMS & WEAPONS:
Firearms and weapons of any kind are not permitted inside the theater.
BAG POLICY:
Small handheld bags are permitted inside the theater. Bag searches may be requested as a condition of entry
SERVICE ANIMALS:
The Z maintains the following policies for Service Animals, following guidance in the American for Disabilities Act and Virginia law. Emotional support animals are included in The Z's definition of service animals.
All service animals must be clearly identified as a service animal or emotional support animal by a harness, collar, blaze orange leash, backpack, vest, or jacket.
Service animals must remain under the control of their handlers. Under the ADA, service animals must be harnessed, leashed, or tethered, unless the individual’s disability prevents using these devices or these devices interfere with the service animal’s safe, effective performance of tasks. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
If a service animal becomes disruptive and is out of control and the handler does not take effective action to control the animal, staff may request that the animal be removed from the premises.
Unlike ADA service animals, patrons with emotional support animals may be asked to make accommodations for performers, staff or patrons with allergic reactions or extreme fear of animals. Accommodation examples include being asked to change seats or remain in areas defined by staff for emotional support animals. The Z will endeavor to inform patrons of artist-related restrictions for emotional support animals in the ticketing information, prior to purchase.
