Position Description
Job Title: Box Office Associate
Reports to: Patron Manager
FLSA Status: Part-Time, Flexible (Hourly, 0-32 hours/week), non-exempt. Schedule includes weekdays (11:30am-6:00pm), evenings and weekends.
Hourly Rate: $15.38
Background
Zeiders American Dream Theater (The Z) is a Virginia-based, 501(c)3 non-profit committed to developing, producing, and celebrating new works and emerging artists to ignite creative growth in our community. The Z is founded on the belief that the imagination, passion, and discipline of creativity are essential to the growth of individuals and communities in all successful endeavors - artistic and beyond. Our mission comes to life through Signature Series events and Artistic Opportunities, that make us a creative home for our community - artists and
audiences alike. The Z operates on the principle that the best way to achieve our mission and goals is to work in partnership with artists and organizations throughout the community.
Founded in 2013, The Z began presenting regular programming in the fall of 2015 from a 70- seat temporary location in Virginia Beach’s Town Center. Construction quickly took shape on our permanent facility in Town Center and we opened in October of 2018 with a 3-day celebration of creativity, Proteus Festival. Our permanent home includes a 300 seat Main Stage theater and flexible Studio Theater with support areas and houses an audio and video recording
studio, indoor and outdoor event areas, and offices. This facility houses The Z’s organizational activities, Signature Series and artistic programming as well as all types of experiences from art exhibits, community forums, and partnership productions. Outfitted with the premium sound, lighting, and projection equipment, The Z provides an intimate, state of the art experience for
audiences and performers.
Summary
The Box Office Associate has a unique opportunity to interact with our patrons and provide them with important information about Zeiders American Dream Theater. They are the first point of contact for the patrons, so it is imperative to be energetic, knowledgeable, and personable. The Box Office Associate is responsible for ensuring that current and new ZeidersAmerican Dream Theater patrons have an enjoyable experience while purchasing tickets and attending programs at The Z. Box Office Associate will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and
personal, and professional dedication to our Mission, Vision, and Values. The Z is looking for Box Office Associates who share our vision and embraces an opportunity to be a part of our team.
Essential Duties and Responsibilities
• Work with different programs to complete daily, weekly, monthly tasks, ticket orders, daily
• Accurately enter orders, handle cash payments, dispense correct change, and process credit card and other payment transactions
• Assist customers’ purchase of tickets over the telephone, in person, and support online ticket sales using the ticketing software
• Print out tickets at the Box Office and Will Call windows and ensure that date, time and seat numbers are accurately displayed
• Upselling and cross selling when appropriate
• Pull reports from ticketing software and edit in Excel
• Assist other departments by compiling customer data for use in planning promotions and advertising
• Reply to patron inquiries by email in a timely manner
• Monitor and process ticket orders through phone or email
• Check for seat availability by guiding them with options on the seating map. May also advise on seating for people with disabilities or special needs
• Provide helpful information, including suggestions for events, performances, price options, group rates, parking options, directions, restaurants, access for patrons with disabilities, and any other service provided by The Z
• Work positively with other Box Office staff, Bartenders, and House Managers and
communicate thoroughly with each other
• Assist with COVID cleaning around the building
• Assist House Managers with other duties in Front of House
• Work closely with Volunteers
• Execute other administrative and Front of House duties as assigned by the management
Requirements and Qualifications
• Must be 21 years or older
• Must be proficient in Microsoft Word, Excel, Google Drive, Dropbox, Gmail• Previous customer relations experience is necessary
• Previous ticketing experience preferable
• Previous administrative experience
• Accuracy in keyboarding skills
• Essential – computer literacy, numeracy skills, experience of dealing with the public, exceptional
• Ticketing program and point of sales experience
• Evening and weekend availability, year-round
• Interest in not-for-profit, theater and/or entertainment industries
• Ability to retain a lot of information, processes, procedures, task lists, etc.
• Must be able to lift up to 20 -pound and stand for long periods of time
• Be enthusiastic and pleasant while interacting with customers
• Maintain a clean, well-stocked, and safe working environment
• Must be people-oriented, provide outstanding customer service, have good cash handling skills
• Ability to work efficiently with little or no supervision
• Must be adaptable and flexible with schedule and other job duties
• Pay attention to detail and ability to follow proper procedure and protocols
• Customer care skills, excellent communication skills, excellent telephone manner, attention to detail, ability to provide knowledge about the theater and tickets
• Must have excellent punctuality and reliability on weekdays, evenings, and weekends
• The ability to handle stressful situations calmly, rationally and tactfully
• Ability to multitask and work in a fast-paced environment
• Excellent communication, problem-solving and organizational skills
• Work in Patron Manager ticketing software for ticket orders, accounts, and purchases
• Assist other departments as needed
• Perform other duties as assigned by Supervisor
Perks
• Fun work environment
• Great working moral between full-time staff, part-time staff, volunteers
• Part of an Artistic Hub for the Community
• Complimentary tickets to shows
• Great location to work with free and convenient parking, great restaurants, and other entertainment
• Connections made with other local arts community organizations
• Discounted space rentals for staff
Applicants should email current resume and letter of interest to Donna Minson, Patron Manager at [email protected]
The Z is an equal opportunity employer committed to fostering and supporting an inclusive arts community and as such does not discriminate in any manner on the grounds of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law and further actively seeks opportunities to diversify
