Position Description
Job Title: House Manager
Reports to: Patron Manager
FLSA Status: Part-Time, Flexible (Hourly, 0-32 hours/week), non-exempt. Schedule includes weekdays, evenings and weekends.
Background
Mission: Zeiders American Dream Theater (The Z) is a Virginia-based non-profit committed to developing, producing, and celebrating new works and emerging artists to ignite creative growth in our community.
Principles: The Z is founded on the belief that the imagination, passion, and discipline of creativity are essential to the growth of individuals and communities in all successful endeavors - artistic and beyond. Our mission comes to life through Signature Series events and Artistic Opportunities, that make us a creative home for our community - artists and audiences alike.
The Z is quickly becoming an integral part of the community of Hampton Roads; a place of opportunity and entertainment, where artists and audience members are creatively inspired and encouraged to follow their dreams.
The Z is looking for a House Manager who shares our vision and embraces an opportunity to be a part of our team.
Summary
The House Manager has a unique opportunity to interact with our patrons and provide them with important information about Zeiders American Dream Theater. They are a point of contact for the patrons, so it is imperative to be energetic, knowledgeable, and personable. The House Manager is responsible for ensuring that current and new Zeiders American Dream Theater patrons have an enjoyable experience while attending events and performances at The Z. House Manager will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal, and professional dedication to our Mission, Vision, and Values.
Essential Duties and Responsibilities
- Familiar with The Z’s website along with current and upcoming performances.
- Oversee that all opening and closing duties of the Front of House checklist are completed
- Management duties with staff and patrons
- Set up Front of House supplies & equipment
- Responsible for opening and closing of the building, arming and disarming security system
- Oversee Front of House Volunteers and Staff during events, performances, and rentals
- Conduct Pre-show meeting with Volunteers
- Complete pre and post checklist/report for Events and Rentals
- Responsible for balancing concessions cash drawers, collecting money and locking it into the safe
- Perform Front of House theater duties during shows and event
- Communicate with Tech staff on walkie to ensure the flow of shows runs smoothly
- Assist patrons with questions, accessibility needs and/or seating issues
- Clean, sweep, vacuum, mop, disinfect, etc. Front of House areas, bathrooms, Back of House areas, and theater.
- Oversee the flow and transitions of Front of House operations during shows-communicating with Tech staff & Box Office staff.
- Provide helpful information, including suggestions for events, performances, price options, group rates, parking options, directions, restaurants, access for patrons with disabilities, and any other service provided by the Z
- Work positively with other Box Office staff, Concession Staff, Tech Staff, and Artists and their team and communicate thoroughly with each other
- Providing excellent customer service to guests and excellent leadership to
- employees
- Familiar with Box Office and Concession policies and procedures.
- Complete ABC training to be considered as an on-site ABC Manager for the facility
- Learn how to bartend to step in as bartender during high-volume situations
- Handle guest complaints, issues, problems in a professional manner.
- Have thorough knowledge of Theater evacuation procedures and be prepared to take charge of evacuation in the event of an emergency.
- Administrative work and duties
- Box Office admin work to assist Box Office staff
- Execute other duties as assigned by the management
Requirements and Qualifications
- Must be at least 21 years of age or older
- Must be flexible and able to work nights and weekends: Friday nights, Saturdays, Sundays, and some weekday nights
- Interest and passion in not-for-profit, theater and/or entertainment industries
- Performing Arts Theater, live events and/or entertainment experience preferred
- FOH and BOH experience preferred
- Management, customer relations skills and problem-solving experience preferred
- Uphold and enforce company policies and procedures and implement new processes
- Must be people-oriented, personable, ability to provide knowledge of the theater
- Establish and maintain quality and customer service standards, while ensuring staff do the same
- Exceptional customer service and professional skills
- Detail oriented with daily tasks
- Takes initiative to stay busy during shifts
- Must thrive in a fast-paced environment
- Exceptional time-management skills for job duties
- Box Office ticketing experience preferred
- Ability to stand and walk for long periods of time, ability to lift up to 15 lbs. or more
- Ability to motivate, delegate and supervise effectively and professionally and exercise initiative, take personal responsibility and resolve issues independently
- Experience with Point-of-Sale credit card processing and money handling
- Excellent verbal and interpersonal and good written communication skills
- Strong organizational and goal-oriented skills
- Strong commitment to and experience working with staff, volunteers, and patrons of diverse groups in terms of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.
- Computer literate in Microsoft Office, Word, and Excel, Google Drive, Gmail and other technology (iPads, scanners, etc.)
Perks
- Fun work environment
- Great working moral between full-time staff, part-time staff, volunteers
- Part of an Artistic Hub for the Community
- Complimentary tickets to shows
- Great location to work with free and convenient parking, great restaurants, and other entertainment
- Connections made with other local arts community organizations
- Discounted space rentals for staff
Applicants should email current resume and letter of interest to Donna Minson, Patron Manager at [email protected]
The Z is an equal opportunity employer committed to fostering and supporting an inclusive arts community and as such actively seeks opportunities to diversify our staff and does not discriminate in any manner on the grounds of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. The Z strongly encourages candidates of diverse backgrounds to apply.
Position Description
Job Title: Bartender
Reports to: Patron Manager
FLSA Status: Part-Time, Flexible (Hourly, 0-32 hours/week), non-exempt. Schedule includes weekdays, evenings and weekends.
Background
Mission: Zeiders American Dream Theater (The Z) is a Virginia-based non-profit committed to developing, producing, and celebrating new works and emerging artists to ignite creative growth in our community.
Principles: The Z is founded on the belief that the imagination, passion, and discipline of creativity are essential to the growth of individuals and communities in all successful endeavors - artistic and beyond. Our mission comes to life through Signature Series events and Artistic Opportunities, that make us a creative home for our community - artists and audiences alike.
The Z is quickly becoming an integral part of the community of Hampton Roads; a place of opportunity and entertainment, where artists and audience members are creatively inspired and encouraged to follow their dreams. The Z is looking for Bartenders who share our vision and embraces an opportunity to be a part of our team.
Summary
The Bartender has a unique opportunity to interact with our patrons and provide them with excellent customer service skills, serving skills, and communication skills at The Z’s
Concessions. They are a point of contact for the patrons as they order from Concessions and as they mingle in the lobby. It is imperative to be energetic, knowledgeable, and personable. The House Manager/Box Office Associate is responsible for ensuring that current and new Zeiders American Dream Theater patrons have an enjoyable experience while attending events and performances at The Z. The Bartender will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal, and professional dedication to our Mission, Vision, and Values.
Essential Duties and Responsibilities
- Prepare and serve alcoholic and non-alcoholic drinks in accordance with standard recipes for patrons
- Providing a positive and friendly guest experience by interacting with patrons
- Assess customers’ needs and preferences and make recommendations
- Upsell drink and snack items to customers
- Ensure that no one under the age of 21 may purchase or consume any alcoholic beverages by checking IDs of all patrons in accordance with state law.
- Restock and replenish bar inventory and supplies
- Comply with all ABC regulations
- Upsell drink and snack items to customers
- Quick thinking during shift while making drinks
- Help to ensure that all alcoholic beverages remain on premises and do not leave the building with any individual in accordance with State Law and The Z’s Liquor License.
- Able to provide information to the patron about The Z and Town Center areas
- Work positively with other Box Office staff, Concession Staff, Tech Staff, and Artists and their team and communicate thoroughly with each other.
- Procure IPAD and cash for the concessions register. Responsible for setting up Ipad and Square account for point of sales and for counting and closing out the cash at the end of shift.
- Setup for the designated Concessions Stand (Mainstage of Studio Theater), Set up all concessions supplies in designated area in a timely manner
- Restocking Concessions inventory as needed
- Shopping/Cleaning/Restock shifts
- Lifting of boxes of wine or beer, lifting and changing out kegs during shift
- Maintaining a clean, safe work space in concessions
- Communicating with House Management when supplies are low in our concessions closet
- Responsible for end of event cleaning and inventory before leaving, including returning all drinks, snacks, cups, tools, and misc. to their beginning locations and taking trash to the dumpster
- Clean, sweep, vacuum, mop, disinfect, etc.
- Have thorough knowledge of Theater evacuation procedures and be prepared to take assist with evacuation in the event of an emergency.
- Assists with orienting new employees to their work area.
- Follow all Concessions policies and procedures.
- Complete ABC online training and E-Tips training
- Execute other duties as assigned by the management
Requirements and Qualifications
- Experience in a bar or similar environment
- 21 years of age and over
- Must be able to lift up 20-pound and stand for long periods of time
- Strong knowledge of spirits, wine, champagne, and mixed cocktails
- Must be people-oriented, provide outstanding customer service
- Be enthusiastic and pleasant while interacting with customers
- Maintain a clean, well-stocked, and safe working environment
- Be willing to do the concession shopping for supplies
- Pay attention to detail and ability to follow proper procedure and protocols
- Knowledge of applicable ABC laws and regulations
- Impeccable customer service and social perceptiveness
- Professional and clean appearance during work hours
- Ability to enforce company policies regarding the consumption of alcohol
- Accountability in maintaining inventory and processing payments
- Familiar with Point-of-Sale transactions and comfortable with Technology on an Ipad
- Interest in not-for-profit, theater and/or entertainment industries
- Familiar with The Z’s website along with current and upcoming performances.
- Familiar with Town Center information to help answer patron’s questions about restaurants, parking, events, etc.
- Evening, weekday, and weekend availability, year-round
Perks
- Fun work environment
- Great working moral between full-time staff, part-time staff, volunteers
- Part of an Artistic Hub for the Community
- Complimentary tickets to shows
- Great location to work with free and convenient parking, great restaurants, and other entertainment
- Connections made with other local arts community organizations
- Discounted space rentals for staff
Applicants should email current resume and letter of interest to Donna Minson, Patron Manager at [email protected]
The Z is an equal opportunity employer committed to fostering and supporting an inclusive arts community and as such actively seeks opportunities to diversify our staff and does not discriminate in any manner on the grounds of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. The Z strongly encourages candidates of diverse backgrounds to apply.
