Position Description
Job Title: Box Office Associate
Reports to: Patron Manager
FLSA Status: Part-Time, Flexible (Hourly, 0-32 hours/week), non-exempt. Schedule
includes weekdays, evenings and weekends.
Background
Mission: Zeiders American Dream Theater (The Z) is a Virginia-based non-profit committed to developing, producing, and celebrating new works and emerging artists to ignite creative growth in our community.
The Z is looking for Box Office Associates who share our vision and embraces an opportunity to be a part of our team.
Summary
The Box Office Associate has a unique opportunity to interact with our patrons and provide them with important information about Zeiders American Dream Theater. They are the first point of contact for the patrons, so it is imperative to be energetic, knowledgeable, and personable. The Box Office Associate is responsible for ensuring that current and new Zeiders American Dream Theater patrons have an enjoyableexperience while purchasing tickets and attending programs at The Z. Box Office Associate will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal, and professional dedication to our Mission, Vision, and Values.
Essential Duties and Responsibilities
Work with different programs to complete daily, weekly, monthly tasks, ticket orders, dail
Accurately enter orders, handle cash payments, dispense correct change, and process credit card and other payment transactions
Assist customers’ purchase of tickets over the telephone, in person, and support online ticket sales using the ticketing software
Print out tickets at the Box Office and Will Call windows and ensure that date, time and seat numbers are accurately displayed
Upselling and cross selling when appropriate
Pull reports from ticketing software and edit in Excel
Assist other departments by compiling customer data for use in planning promotions and advertising
Reply to patron inquiries by email in a timely manner
Monitor and process ticket orders through phone or email
Check for seat availability by guiding them with options on the seating map. May also advise on seating for people with disabilities or special needs
Provide helpful information, including suggestions for events, performances, price options, group rates, parking options, directions, restaurants, access for patrons with disabilities, and any other service provided by The Z
Work positively with other Box Office staff, Bartenders, and House Managers and communicate thoroughly with each other
Assist with COVID cleaning around the building
Assist House Managers with other duties in Front of House
Work closely with Volunteers
Execute other administrative and Front of House duties as assigned by the management
Requirements and Qualifications
Must be 21 years or older
Must be proficient in Microsoft Word, Excel, Google Drive, Dropbox, Gmail
Previous customer relations experience is necessary
Previous ticketing experience preferable
Previous administrative experience
Accurate in keyboarding skills
Essential – computer literacy, numeracy skills, experience of dealing with the public, exceptional
Ticketing program and point of sales experience
Evening and weekend availability, year-round
Interest in not-for-profit, theater and/or entertainment industries
Ability to retain a lot of information, processes, procedures, task lists, etc.
Must be able to lift up to 20 -pound and stand for long periods of time
Be enthusiastic and pleasant while interacting with customers
Maintain a clean, well-stocked, and safe working environment
Must be people-oriented, provide outstanding customer service, have good cash handling skills
Ability to work efficiently with little or no supervision
Must be adaptable and flexible with schedule and other job duties
Pay attention to detail and ability to follow proper procedure and protocols
Customer care skills, excellent communication skills, excellent telephone manner,
attention to detail, ability to provide knowledge about the theater and tickets
Must have excellent punctuality and reliability on weekdays, evenings, and
weekends
The ability to handle stressful situations calmly, rationally and tactfully
Ability to multitask and work in a fast-paced environment
Excellent communication, problem-solving and organizational skills
Work in Patron Manager ticketing software for ticket orders, accounts, and purchases
Assist other departments as needed
Perform other duties as assigned by Supervisor
Perks
Fun work environment
Great working moral between full-time staff, part-time staff, volunteers
Part of an Artistic Hub for the Community
Complimentary tickets to shows
Great location to work with free and convenient parking, great restaurants, and
other entertainment
Connections made with other local arts community organizations
Discounted space rentals for staff
Applicants should email current resume and letter of interest to Donna Minson, Patron Manager at [email protected]
The Z is an equal opportunity employer committed to fostering and supporting an inclusive arts community and as such does not discriminate in any manner on the grounds of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law and further actively seeks opportunities to diversify our staff. The Z strongly encourages candidates of diverse backgrounds to apply.
